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FREE SHIPPING ON ORDERS OVER 45€ IN GERMANY & 65€ TO THE REST OF EU

Shipping Policy

COVID-19 Update

Delivery is still happening, but we cannot guarantee next-day delivery at the moment. With a small packing team, we are trying our best to pack and ship on the next business day, yet there are days that we have too much on hand in which things have to be put aside. 

 

DHL Packet Shop/ Package Stations

For customers who wish to choose a DHL packet shop or package station as your shipping address, please note that not every packet shop is opened at the moment. It would cause your package to be stuck in DHL station on its way and delayed delivery if you pick a packet shop that is not opening due to lockdown. Please make sure of the availability and opening times before choosing the shop/ station. 

More about COVID-19 Updates

 

 

 

SHIPPING RATES AND DELIVERY TIMES

Domestic Shipping in Germany

Domestic Shipping Cost is 4,5€. 
Free Shipping is only applicable on orders over 55€.
Orders placed everyday before 1800 CEST will be packed and shipped on the next working day. Your treasures should reach you in 2 - 3 working days.


International Shipping in Europe

Shipping Cost in the rest of Europe is also 4,5€ and 
Free Shipping is only applicable on orders over 55€.
Orders placed everyday before 1800 CEST will be packed and shipped on the next working day. Your treasures should reach you in 2 - 3 working days.
Working days refer to Monday to Friday, except public holidays in Germany (we do enjoy parties ;))


Tracking of your order

Once your order is being shipped, you should receive an email confirmation with a DHL Package Tracking Code. You can see the expected delivery date and shipping state at dhl.de
If you don’t receive an email from us within 2 working days of placing your order, check your spam/junk mail folders- just in case! 


Customs Charges Import Charges

Please note that customers are responsible for customs or import duties that are charged once the parcel reaches the destination country, these include but are not limited to any additional taxes, duties and customs. 

Further information about customs charges can be found here. 

 

Questions regarding your order?

Reach us at vinokilo.shop@gmail.com with your full name as well as your order number so we can track the status easily. 


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