Shipping & Returns

Check below for all the information you may need about shipping charges, times and our returns policy

covid-19 update

Delivery is still happening, but we cannot guarantee next-day delivery at the moment. With a small packing team, we are trying our best to pack and ship on the next business day, yet there are days that we have too much on hand in which things have to be put aside.

shipping within Germany

  • If your order is to be shipped to Germany, the shipping costs are 4,50€. Free shipping is only applicable on orders over 35€.
  • If you place your order before 12pm (Monday-Friday), we dispatch your order on the same day. Orders placed after 12pm will be sent the next working day.
  • As soon as your order is sent, it can take up to 2-4 working days for your treasures to reach you.


International shipping within Europe

  • Please check the shipping zone chart to see what the free shipping thresholds and shipping costs are for your country (Zone 1-3, EU or Non-EU)
  • If you place your order before 12pm (Monday-Friday), we dispatch your order on the same day. Orders placed after 12pm will be sent the next working day.
  • Within European countries, we expect your treasures to reach you within 7 working days. In this case, working days refer to Monday to Friday, excluding public holidays in Germany.

INTERNATIONAL SHIPPING OUTSIDE EUROPE

  • Please check the shipping zone chartto see what the free shipping thresholds and shipping costs are for your country (Zone 4-6)
  • If you place your order before 12pm (Monday-Friday), we dispatch your order on the same day. Orders placed after 12pm will be sent the next working day. In this case, working days refer to Monday to Friday, excluding public holidays in Germany.
  • Outside EU we expect your treasures to reach you within 7 working days. Please note that for each country the delivery time might be different.
  • However, please be aware that you are responsible for any customs or import duties charged once the parcel reaches the destination country. These include but are not limited to any additional taxes, duties and customs.

Track your order

Once your order has been processed and sent, you should receive a confirmation email with a DHL Package Tracking Code. You can use this to track your package and see the expected delivery date on www.dhl.de. If you don’t receive an email from us within 2 days of placing your order, check your spam/junk mail folders- just in case! If you have any other questions or problems, contact us at shop@vinokilo.com – please make sure you include your name and order number.

RETURNS

All of our Vintage treasures carry their own stories and are therefore unique in their own way. While we are constantly working on quality improvement during the selection stage, unfortunately, it is always possible that there is a slight imperfection on your items. The way we see it, those imperfections are part of Vintage treasures' charisma. Further, we at Vinokilo stand for sustainability throughout all our operations and want to avoid excessive packaging waste at all costs.


That is why we would like to ask YOU as a customer to omit the "amazonian" way of shopping (buying 10 items and then only choosing one). If you are not sure you want an article - don't go for it! Try it on at our events or talk to our Customer Care Team about all details (sizing, materials, textile care, etc.). We are here to make sure you get the perfect item for you :-) As always: BUY LESS, CHOOSE WELL.

RETURNS WITHIN GERMANY

14 day return policy

Naturally, we know that sometimes returns cannot be avoided. Even though we are doing our absolute best to prevent it, it can always happen that certain items cannot quite live up to your expectations.


If you want to return some of your vintage treasures within Germany, however, sadly, we won’t be covering the shipping fees for your return. Customers will therefore be responsible for the shipping fees, which, of course, differ depending on the weight of the item(s). Keep in mind that the refund can take up to 7 working days to reach you. 


However, please be aware that in order to receive a refund, your parcel should be sent to our warehouse at a maximum of 14 days after it had been delivered to you.


RETURNS FROM OUTSIDE OF GERMANY

14 day return policy

Naturally, we know that sometimes returns cannot be avoided. Even though we are doing our absolute best to prevent it, it can always happen that certain items cannot quite live up to your expectations.


If you want to return some of your vintage treasures from outside of Germany, however, sadly, we won’t be covering the shipping fees for your return. Customers will therefore be responsible for the shipping fees, which, of course, differ depending on the weight of the item(s). Keep in mind that the refund can take up to 7 working days to reach you. 


Please be aware that in order to receive a refund, your parcel should be sent to our warehouse at a maximum of 14 days after it had been delivered to you.


Here is the address where you can send your order back: 

Vinokilo GmbH

Robin Balser

Am Kümmerling 2

55294 Bodenheim 

(Germany)



Returning an event purchase

Our lovely Branding Team has designed cool changing rooms for each and every event. Spot the orange curtain and try on the items that you loved. Also, before you purchase an item, please check carefully whether the items' quality matches your expectations.

We are accepting NEITHER return nor refund of event purchases online at the moment. Still, we completely understand the frustration of getting a problematic item, so always feel free to write and talk it out with us - We will find a solution! In the end, we want to make sure that you are 100% in love with that gem!