Customer Care Agent
The impact you will create on VinoKilo
As a Customer Care Agent, you are the soul of VinoKilo. You are in direct contact with our customers and taking care of their wishes, worries and concerns competently. At the same time, you are not just helping to get our customers excited about us, you also help us to constantly improve processes.
You’ll love this role because
- You are the direct contact person for our customers and process their request conscientious and accurate
- You work in close collaboration with our Customer Care Manager to solve problems fast and efficient and to enhance processes
- You gain a well-grounded knowledge of our promotions
- You obtain and analyse all customer related data
- Your work in close collaboration with our IT department to create our website more customer friendly
- You work with many tools like Hubspot, Trello and Forum
What we need you to have
- Excellent communication skills
- Data affinity
- Good computer skills
- Business fluent German and English
- Independent work ethic
What we bring to the table
VinoKilo offers the opportunity to work with a vibrant and diverse group of people, building a product we all deeply care about, in addition:
- Learn and grow: We focus on the growth of each individual and support with internal workshops with guest speakers and external workshops and programs to qualify our employees and enhance their journey with us.
- Wellbeing: We always have a basket of healthy fruits and snacks in the office and we like to outsource our meetings while having a balanced breakfast in the city centre. Our smoothie maker is ready for you to get your daily dose of vitamin.
- Take time off: We have 25 days of holiday + public holidays and on top we are close between Christmas holidays and the first week of January.
- Work-life-balance: We offer flexible working (based on your team) and our office is dog-friendly
- Sustainability: Need new clothes? Profit from our Vintage Stock with your staff discount. You can also prepare your lunch at our kitchen, so you don´t have to resort to take away/fast food. We offer a shared wardrobe for our employees where you can drop off clothes you don´t want anymore and pick up items form others.
- Fun: We love to celebrate our successes at VinoKilo. We have amazing winter and summer parties. We also host international employee socials such as get-togethers and sportive activities.
VinoKilo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Curious? This is the right opportunity for you - Apply now in english!
Send with your CV, motivation letter and references at firstname.lastname@example.org