First of all, we are very sorry to hear that! Again, we can truly understand the frustration which comes with it. Unfortunately the actual shipping of the packages is out of our hands. In case your package should not arrive, please contact our Customer Care Team on email@example.com right away. We will look into it!
Check below for all the information you may need about shipping charges, times and our returns policy
Delivery is still happening, but we cannot guarantee next-day delivery at the moment. With a small packing team, we are trying our best to pack and ship on the next business day, yet there are days that we have too much on hand in which things have to be put aside.
shipping within Germany
Domestic Shipping Costs are 4,50€. Free shipping is only applicable on orders over 55€. If you place your order before 6pm (Monday-Friday) we dispatch your order on the same day. Orders placed after 6pm will be sent the next working day. As soon as your order has been sent, it can take up to 7 days for your treasures to reach you.
International shipping within Europe
Shipping Costs in the rest of Europe is also 4,50€ and free shipping is only applicable on orders over 65€. If you place your order before 6pm (Monday-Friday) we dispatch your order on the same day. Orders placed after 6pm will be sent the next working day. Within European countries and the UK we expect your treasures to reach you within 14 working days. In this case, working days refer to Monday to Friday, excluding public holidays in Germany (we do enjoy a good party at times).
Track your order
Once your order has been processed and sent, you should receive a confirmation email with a DHL Package Tracking Code. You can use this to track your package and see the expected delivery date on www.dhl.de. If you don’t receive an email from us within 2 days of placing your order, check your spam/junk mail folders- just in case! If you have any other questions or problems, contact us at firstname.lastname@example.org – please make sure you include your name and order number.
Customs charges & import charges
Please be informed that customers are responsible for customs or import duties that are charged once the parcel reaches the destination country, these include but are not limited to any additional taxes, duties and customs. Further information about customs charges can be found here.
All of our Vintage treasures carry their own stories and are therefore unique in their own way. While we are constantly working on quality improvement during the selection stage, unfortunately, it is always possible that there is a little imperfection on your items. The way we see it, the love for Vintage treasures also comes from seeing those imperfections as part of their charisma and embracing them. Nevertheless, we abide by the law legally and are obligated to return items within 14 days after delivery. However, we at Vinokilo stand for sustainability throughout all our operations and want to avoid excessive shipping and / or packing waste at all costs. That is why we would like to ask YOU as a customer to omit the “amazonian” way of purchasing (buying 10 items and then only choosing one). If you don’t want an item 100% - leave it! Try them on in our events or talk to our Customer Care Team about all details (sizing, materials, textile care, etc.). We are here to make sure you get your best fit :-) As always: BUY LESS, CHOOSE WELL.
Unfortunately, we are not offering free shipping for returns at the moment. Customers will be responsible for the shipping fee of the package(s). Please note that items that are purchased offline in our events cannot be returned to our online shop. Before deciding on a return, however, we kindly suggest to share some Vintage love by asking your friends and family circle if they happen to love that piece. We appreciate customers choosing the sustainable way and might offer a little thank you. If it doesn’t work, just contact us on email@example.com detailing the item, order number and reason for return so that we can figure it out.
Delivery is still happening, but we cannot guarantee next-day delivery at the moment. With a small packing team, we are trying our best to pack and ship on the next business day, yet here are days that we have too much on hand in which things have to be put aside.
Returning an online purchase
Returning an event purchase
Our lovely Branding Team - Nicolò and Kanzy have designed cool changing rooms for each and every event. Spot the orange curtain and try on the items that you loved. Also, check carefully before you purchase the item.
We are accepting NEITHER return or refund via online at the moment. Still, we completely understand the frustration of getting a problematic item, so always feel free to write and talk it out with us - We can find a solution together! In the end, we want to make sure that you are 100% in love with that piece of gem!
My package did not arrive
There is an incorrect/damaged item my package
Oh no! That, of course, is our bad. We would like to apologise for the disappointment. If this should happen to you, please be so kind to send a photo of the incorrect/damaged item and your order number to our Customer Care Team on firstname.lastname@example.org. Naturally, you will have the possibility to return that item to us without paying the shipping fee. After reviewing your case, our lovely Customer Care team will send you a return note. As soon as your return reaches our warehouse, we will send you the correct item.
One or more items are missing
Sorry again! We are doing our best to conscientiously prepare your order and to get your Vintage treasures to you as soon as possible. However, tiny errors can always occur. For this matter, please contact our Customer Care Team on email@example.com and we will be happy to send you the missing items right away!